Great few days spent in Cannes in the South of France at the ‘Telecoms Loyalty & Churn’ conference I’ll be using my notes to develop my own thinking around loyalty and develop the existing WDS Customer Experience white paper. In … Continue reading Is loyalty in telecoms dead?
I’ve been sent a new mobile broadband USB ‘dongle’ from O2 to replace the one I’ve been using for the last 18 months. Good timing, the old one is a little unreliable now and I’ve got three days on the road ahead of me. I figured the 90 minute train journey into London would be a good opportunity to install the software. This was a bad idea. In fact, I’m amazed that a Tier One operator still hasn’t got the basic ‘out of box’ experience right. Here’s how that 90 minute train journey was spent… Dongle is nicely packaged with … Continue reading When hotel wifi becomes a good idea
AT&T and O2 scrap unlimited data plans just in time for the launch of the iPhone 4. is this the beginning of the end for unlimited data? Continue reading Wave goodbye to unlimited data plans (…just in time for the iPhone 4)
That’s what I would have liked to have heard from my service provider. Instead, and without warning, I fired up my mobile broadband dongle this week to find my browser was displaying images in low resolution. I’m not talking a slight downgrade in picture quality here, I’m talking the turning of Facebook thumbnails into blurry smudges. At first I figured this was a Firefox setting that had been corrupted, so I tried IE 8. Same experience. And then I realised that I was only experiencing this downgrade in quality when connected to O2 mobile broadband. Make a WiFi connection and … Continue reading “Sorry Mr Mobile Broadband Customer, our network is congested. Would you mind if we switched on web compression?”