Cross posted here ‘Antennagate’ has forced something of a change in rhetoric from Apple. Having called a press conference to address concerns over the performance of the iPhone 4’s antenna, Steve Jobs walked on stage last week accompanied by a presentation slide that read “We’re not perfect”. For the next 90 mins, Jobs addressed the issue, reported Apple’s own findings and offered a fix in the form of a free ‘bumper’. Yet, there was one section of his presentation that just didn’t stack-up (at least to the trained eye). Jobs stated that only 0.55% of iPhone4 consumers had contacted AppleCare … Continue reading Is the 0.55% that contacted AppleCare truly reflective of Apple’s support burden?