Carrier IQ – customer intelligence ethics

Poor Carrier IQ. I feel sorry for them, and to an extent I want to defend their technology…but, the lack of expert PR to manage this situation has had some shocking [and unforgivable] effects. Windows Phone Twitter channels this morning branded CIQ as spyware…that’s going to hurt. Other, supposedly credible media have described CIQ as covert rootkit software, secretly spying on users. To be honest that’s just plain unfair. Remember this is not new technology. CIQ (and others including the OEMs and carriers themselves) have routinely deployed client software to monitor device performance and run remote diagnostics sessions for years. … Continue reading Carrier IQ – customer intelligence ethics